The Interpreting Collective (“we” / “us”) is committed to protecting and respecting the privacy of all users of its website and other online services.
Information collection and use
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, on https://interpretingcollective.co.uk, or our digital platform, will be processed by us. “Personal data” (or personal information), means any information about an individual from which that person can be identified, either just from that information alone, or together with other information we hold.
We will only use the information that we collect about you in accordance with the General Data Protection Regulation. We may use your Personal Information as a Language Service Provider (LSP) to pursue our business interests, in order to meet our obligations to provide a service or fulfil a Language Service User’s (LSU) request. If you do not provide this information we will not be able to provide you this opportunity.
We will only use the information we collect about you (LSP) to pursue our business interest and ensure co-op governance (see "How we use your personal data" below). As a member of The Interpreting Collective you (LSP) have the right to terminate your membership with The Interpreting Collective in writing at anytime. We will keep your bank details for 6 months but rest of the data for 6 years for our business records after you terminate your membership in writing with us.
The Interpreting Collective has the right to cancel your (LSP) membership in writing to you following a disciplinary procedure and after the conclusion of a professional misconduct. We will keep your data for 6 years for our business records. Please see code of professional ethics and disciplinary procedure.
What information we collect
We may collect the following information from our website:
- Your name and title
- Contact information including email address, telephone number, address, postcode
- Bank details for payment purposes.
If you register as a Language Service User (LSU) or apply to become a member as a Language Service Provider/Linguist (LSP) we will also require additional information to confirm your identity.
- Evidence of your right to work in the UK
- Proof of qualifications, memberships of professional organisations and references
- Proof of address, DBS and / or other security clearances
- Details of requested Language Service (in the case of LSU), e.g. venue, address, involved parties’ names and contact details, background information.
How we collect personal data
We collect your personal data in a number of different ways, including the following:
- if you interact with us via our Website, for example by submitting forms, or if you communicate with us by email, or interact with our digital platform, we can collect the personal data that you provide to us
- if you order any of our services, including if you create an account with us.
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). The Website statistics are tracked using ‘Third-party service providers’, for example: Google Analytics.
How we use your personal data
If you are a member, The Interpreting Collective uses your personal data in order to run the co-operative and provide services and benefits to you. Our use of data includes:
- providing access to job opportunities
- processing your requests and queries
- verifiying your identity and credentials
- carrying out business processes and relevant activities including co-op governance, quality audit, business planning, accounting and transactions
- sending relevant communications with regard to your membership with Us, and the language services industry.
If you are a Language Service User, The Interpreting Collective will only use your personal data to manage the Language Service and to communicate with you about information that may be of interest.
Third-party service providers: The Interpreting Collective provides personal data to third parties when they need to fulfil their services to Us. These services include software, systems, and platform support; print, mailing and messaging services; cloud hosting services, and data analytics. Our third-party service providers are not permitted to share or use personal information that We make available to them for any other purpose than to provide their service.
Keeping your personal data safe
When The Interpreting Collective passes your information to another person, it seeks to ensure they comply with general principles regarding data protection.
Personal data held by The Interpreting Collective is stored on secure servers in the UK. We hold data in electronic databases and with cloud storage providers. We take all reasonable steps to ensure your data is adequately protected and processed in line with this privacy notice, and that our third-party service providers follow the necessary data protection and encryption policies and procedures.
Data protection laws provide you with the following rights, to:
- Request access to your personal information
- Request correction of the personal information that we hold about you
- Request erasure of your personal information
- Request the restriction of processing of your personal information
- Request for data portability
- Request a copy of your personal data which you have provided to us in a structured, commonly used and machine-readable format. We will provide you the information within 28 calendar days.
You also have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party).
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that your personal information is not disclosed to any other person.
Our Website may, from time to time, contain links to and from other websites which will have their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to these websites.