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Privacy Policy

Your privacy is important to us

Introduction

The Interpreting Collective ("we" / "us") is committed to protecting and respecting the privacy of all users of its website and other online services.

Information collection and use

This policy sets out the basis on which your personal data will be processed by us. This includes data we collect from you, or that you provide to us, on our website, or any other app or service that is part of our digital platform. "Personal data" (or personal information), means any information about an individual from which that person can be identified, either just from that information alone, or together with other information we hold.

We will only use the information that we collect about you in accordance with the General Data Protection Regulation. We may use your Personal Information as a Language Practitioner (LP) to pursue our business activity of the platform operator to link clients with Language Practitioners. If you do not provide this information we will not be able to provide you with job opportunities.

We will also use the information we collect about you (LP) to ensure better co-op governance and business management (see "How we use your personal data" below). As a subscriber of The Interpreting Collective platform services you (LP) have the right to terminate your subscription with The Interpreting Collective in writing at any time. We will keep your bank details for 6 months, but the rest of the data for 6 years for our business records after you terminate your subscription in writing with us.

The Interpreting Collective has the right to cancel your (LP) subscription in writing to you following a disciplinary procedure and after the conclusion of a misconduct. We will keep your data for 6 years for our business records. Please see code of professional ethics and disciplinary procedure.

What information we collect

We may collect the following information from our website:

  • Your name and title
  • Contact information including email address, telephone number, address, postcode
  • Bank account details for payment purposes.

To open a platform account for you as a Business Client or a Language Practitioner we will also require additional information to confirm your identity.

For Example:

  • Evidence of your right to work in the UK
  • Proof of qualifications, memberships of professional organisations and references
  • Proof of address, DBS and / or other security clearances
  • Details of your booking/order request (in the case of clients), e.g. venue, address, involved parties' names and contact details, background information.

How we collect personal data

We collect your personal data in a number of different ways, including the following:

  • if you interact with us via our Website, for example by submitting forms, or if you communicate with us by email, or interact with our digital platform, we can collect the personal data that you provide to us
  • if you order any of our services, including if you create an account with us.

Cookies policy

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). We also use cookies to ensure our website functions properly and to gather statistics about its use. The Website statistics are tracked using Google Analytics (one of our "Third-party service providers"). We never share user tracking data with advertising networks.

How we use your personal data

Whether you are a platform subscriber or a co-op member, The Interpreting Collective uses your personal data in order to run the co-operative and provide services and benefits to you. Our use of data includes:

  • providing access to job opportunities
  • processing your requests and queries
  • verifiying your identity and credentials
  • carrying out business processes and relevant activities including co-op governance, quality audit, business planning, accounting and transactions
  • sending relevant communications with regard to your subscription/membership with us, and the language services industry.

If you are a Business Client, The Interpreting Collective will only use your personal data to facilitate the provision of a service by a Language Practitioner, or to communicate with you about information that may be of interest.

Third-party service providers: The Interpreting Collective provides personal data to third parties when they need to fulfil their services to us. These services include apps, online services, cloud hosting and storage, data analytics, or brick and mortar services. Our third-party service providers are not permitted to share or use personal information that we make available to them for any other purpose than to provide their service.

Keeping your personal data safe

When The Interpreting Collective passes your information to another person, it seeks to ensure they comply with general principles regarding data protection.

Personal data held by The Interpreting Collective is stored on secure servers in the UK. We hold data in electronic databases and with cloud storage providers. We take all reasonable steps to ensure your data is adequately protected and processed in line with this privacy notice, and that our third-party service providers follow the necessary data protection and encryption policies and procedures.

Your rights

Data protection laws provide you with the following rights, to:

  • Request access to your personal information
  • Request correction of the personal information that we hold about you
  • Request erasure of your personal information
  • Request the restriction of processing of your personal information
  • Request for data portability
  • Request a copy of your personal data which you have provided to us in a structured, commonly used and machine-readable format. We will provide you the information within 28 calendar days.

You also have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party).

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that your personal information is not disclosed to any other person.

Our Website may, from time to time, contain links to and from other websites which will have their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to these websites.

Changes to this Privacy Policy

This Privacy Policy is effective as of 1st of October 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you.

Contact Us

If you have any questions about this Privacy Policy, please contact us.